Churn Is Dead

All Churn Is Dead issues

Search 40+ issues by the Customer Success problem you are trying to solve.

Published issues

What Sprint Planning Can Teach CS About Product Friction
Digital CS Is Not Coverage Until Someone Owns the Silence
The Renewal Is Not Yours to Own. The Change Order Is.
The CSM Title Is Now a Liability. The Rebrand Everyone's Reaching For Won't Fix It.
The 125% NRR That No CSM Ever Touched
You Don't Own NRR. You Rent It From Pricing.
Onboarding Isn't the Start of Retention. It's the Only Renewal You'll Ever Fully Control.
The Renewal Clause Your Lawyers Wrote and Your CS Team Forgot
The Two-Vendor Trick: How CS Platforms Quietly Became Org Charts You Can't Edit
The Expansion Recession Is Here. Stop Calling It a Retention Problem.
The Day Your CSM Got Promoted to Babysitter
The Renewal Cliff Nobody Charted: Why CS Doesn't Own Half the Churn It's Blamed For
CS Teams Don't Have a Churn Problem. They Have a Courage Problem.
3 Things Your CFO Knows About CS That You Don't
The 30-Minute Monthly Business Review
Stop Scheduling Success: The Continuous CS Operating Model
I Stopped Tracking Health Scores. Here's What I Found Instead.
The Case Against Customer Health Scores
Your AI Customer Success Strategy Is Actually Firing People
Your AI Strategy Is Just Expensive Layoffs
Your CS Platform Is A $200K Spreadsheet
Your CS Metrics Are Performance Theater
Health Scores Are Astrology for CS Teams
Your CSMs Are Selling You Snake Oil
Stop Calling Yourself Strategic — You're Just Expensive
Your CSMs Are Task Collectors, Not Problem Solvers
Your Renewal Reviews Are Theater
The Revenue Ownership Trap
Your Customer Journey Maps Are Fiction
AI Won't Save Customer Success. It'll Finish It Off.
Your CS Team Is Hoarding Work
Customer Success Doesn't Deserve to Survive
AI Didn’t Kill Customer Success. It Exposed It
Your Health Score Won’t Save You
Your Renewal Isn’t at Risk. Your Champion’s Calendar Is.
The AI Trap in Customer Success
AI Won’t Fix Your Broken Customer Experience (And It Might Make It Worse If You’re Not Careful)
The Expansion Moment Hiding in Plain Sight
The Question That’s Breaking Your CS Team
Your Next CEO Will Come from Customer Success
Onboarding Is the First Revenue Moment
Why I Stopped Looking at Health Scores and Started Watching Movement
The Customer Predictability Revolution
Usage Is Not Success
Their Timeline, Not Yours
The Perfect Kickoff Call (Doesn’t Start in the Calendar)
Everyone Says “Be Strategic.” No One Tells You How.